The team (and its a big team) were fantastic, From quoting through to order, install & commissioning, they were super responsive, incredibly competent, and nothing was too much trouble.
They put up 22 solar panels, a Tesla Powerwall 3 battery, connected two energy supplies into 1, dug trenches between buildings, installed a Cat6 ethernet cabling system AND kept cost reasonable with no shocks. Above all, they were nice guys!
I cannot recommend this company strongly enough.
Ross came out between Christmas and New Year when even Mitsubishi wouldn’t send an engineer.
My air source heat pump had an electrical fault and there was no heat or hot water.
Ross’ response on the weekend was prompt, courteous and he diagnosed the problem within minutes of arriving.
The problem was sorted quickly and very affordably. He explained the problem and re- tested the system before leaving.
I completely recommend.
In June this year I decided to take the plunge and upgrade my ageing solar PV system to try and combat my ever increasing electricity charges! After a lot of research, review reading and quote gathering, I decided to use ESP Energy . They are a Shropshire based company, so local to me. My quote for a 9.1kW PV system with a 10kW battery from SolarEdge certainly was not the cheapest, but neither was it the most expensive - by far. Having decided to use ESP Energy to install the new system, this review is written two months after completion of the work. I will therefore cover the install and the impact it has had on my electrical usage and financials.
After several planning meetings to decide best layouts to maximise PV output, cabling routes and electrical equipment and battery location, work commenced around mid-August with erection of the scaffolding. Panels and electrical equipment were installed through September and the system was fully commissioned by the end of the month.
This whole process was seamless and completed according to agreed timescales.
The quality of the final installation of the panels, cabling and all electrical equipment is truly exceptional. Plans were followed to the letter and all ESP staff were utterly professional at all times. Since install, there have been a couple of teething issues which were dealt with either from the ESP offices: the system is monitored 24/7 by ESP staff, or by a site visit. All problems were dealt with within half an hour of contacting the ESP office. In fact, in one instance after having called the ESP office, a company director arrived to check the system in person within twenty minutes of calling!
This level of ongoing customer service is unusual and utterly refreshing. My previous installation was installed by one of those nameless faceless national companies; customer care was non-existent! This is not the case with ESP whose ongoing customer care and support is exceptional!
In conclusion...
Should you use ESP and Sales to install, commission and monitor your SolarEdge system...Oh most definitely YES!
Very knowledgeable firm. Ross and team are able to cater and put packages together to suit individual customers within the renewable sector.
Used myself for solar install, project completed on time and to a high standard.
Best decision I've made this year to choose ESP to supply us with solar panels, I cannot fault their service from start to finish we were treated like individuals and our requirements important to them, starting with a face-to-face meeting to discuss our options, the manner in which our choices were explained to us verbally and on paper were easy to understand, nothing appeared too much trouble;
On comparison with other suppliers ESP made our choice easy to make, Their price was competitive, and I still cannot get over the prompt delivery and installation ,once we'd made our decision, installation was completed in under a week, there was no stalling, no mess the entire work force and customer service for extremely helpful every step of the way
Great business to deal with! Ross was great from the outset with recommendations on how we can drive our business to net zero! A big step forward!
Thank you all!
ESP completed a 10Kw ground array for us a month ago. They produced several proposals for us to compare and answered my many questions patiently. Due to a backlog of work we had to wait our turn for several months but when work started both installation teams were considerate and efficient.
Today I had a visit from Ross, who undertook the initial site survey, to help with some more esoteric queries re the app, battery profiling, and setting up priorities with the Zappi EV charger. All in all a very positive experience.
UPDATE December 2024, 15 months after installation: all performing well and payback timeline on track. Ground array not troubled by storm Darragh.
Joshua Feilden :
ESP energy did a full installation of a pressurised water system and storage system along with a smart underfloor heating control system. They did this in one of the most remote part of the Snowdonia national Park on a totally off grid building and we honestly couldn't be happier with the work they did.
To say the weather was against them was an understatement ( very heavy rain and strong winds ) and they still carried on and did the highest standards of work.
I would highly recommend the ESP team to anyone. They were extremely professional, high quality work and knowledge and most of all a great company to work with.
Many thanks for everything you did for us up at Yr Helfa ( Crashpad Lodges ) accommodation ESP.
Brian Horgan :
ESP completed a 10kW ground array for us a month ago. They produced several proposals for us to compare and answered many questions patiently. Due to a backlog of work we had to wait our turn for several months but when work started both installation teams were considerate and efficient. Today I had a visit from Ross, who undertook the initial site survey, to help with some more esoteric queries re the app, battery profiling, and setting up priorities with the Zappi EV charger. All in all a very positive experience.
Colin McSkeane :
Highly recommended for domestic solar & battery install.
My requirements were for a relatively sizeable Solar ground based array, alongside batteries for our Shropshire based property.
I contacted Jack at ESP earlier in the year for a quotation and right from the get go, Jack along with Alex were very proactive in contacting our District Network Operator ( DNO ) to understand our export limits with Jack then providing a range of quotes. options & highly informative reports based on the DNO export limit and my requirements.
I had a number of key dependencies over many months such as getting a smart meter installed, planning permission, but Jack & Alex were always o hand to answer any questions or queries I had, including details on the Givenergy All-in-one (AIO) & Gateway battery solution, which was new to everyone at the time.
I have just had the Solar solution ( 10.6kW ) & AIO + Gateway installed and whilst early delays, I am delighted how the system is performing so far and how discrete it has been made to look around our property.
The ESP installation team were superb from start to finish - from the groundwork, through to doing all the electrical work and the final commissioning. They clearly take pride in what they do, working to a high standard, providing neat & tidy finish throughout.
All round, 10 out of 10!
' Very pleased, barely even notice your chaps here '
Madeleine Good
We purchased a solar energy system, including a battery from ESP. It has been over 12 months since the system was installed, and it has worked / still is working brilliantly, with no issues. Our energy bills have decreased massively, especially being able to store energy in the battery.
Ross and his team were very friendly and professional and answered any questions we had about the products and service.
Having received such a great service from ESP, I approached them about providing sponsorship for our local primary schools summer fayre. Without hesitation they offered their support and helped the school raise vital funds that were used to develop the forest school area.
Would highly recommend this company for their service and high quality solar products.
Russell Purslow
ESP installed the Solar panels and battery at our Village Hall. We are extremely happy with quality of workmanship and the savings on the Hall's energy bill.
Many thanks ESP.
